Privacy Policy
Last updated: January 28, 2026
1. Introduction
EZ Game Host, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our game server hosting and cloud hosting services.
2. Information We Collect
2.1 Personal Information
We collect information that you provide directly to us, including:
- Name and contact information (email address, phone number)
- Billing and payment information
- Account credentials and authentication information
- Support tickets and communications
2.2 Usage Information
We automatically collect information about your use of our services, including:
- Server usage and performance metrics
- IP addresses and connection logs
- Device and browser information
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments, questions, and requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues and security threats
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service providers who assist us in operating our services
- When required by law or to protect our rights and safety
- In connection with a business transfer or merger
- With your explicit consent
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict processing of your information
- Data portability
7. Cookies and Tracking
We use cookies and similar tracking technologies to track activity on our services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. We use the following categories of cookies:
- Essential cookies: Required for the website to function properly
- Analytics cookies: Help us understand how visitors interact with our website (e.g., Amplitude, Google Analytics)
- Functional cookies: Enable enhanced functionality such as live chat support (e.g., Intercom)
You can manage your cookie preferences through the cookie consent banner when you first visit our site, or by adjusting your browser settings.
8. Session Replay Technology
We use session replay technology to help us understand how users interact with our website and improve their experience. This technology captures user interactions—such as clicks, scrolling, and navigation patterns—so we can identify usability issues and optimize our content.
What we collect: Mouse movements, clicks, scroll behavior, page navigation, and form interactions (excluding sensitive input fields).
What we do NOT collect: Sensitive information is automatically masked. We do not use session replay to collect or store passwords, credit card numbers, or other sensitive personal data.
Session replay is only enabled after you accept analytics cookies through our cookie consent banner. You can opt out at any time by declining cookies or contacting us at [email protected].
9. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
11. Contact Us
If you have any questions about this Privacy Policy, please contact us at [email protected].